Most turns don’t stall during the inspection. They stall in the handoff: maintenance finishes, the painter never hears the unit is ready, and it sits.
Most turns don’t stall during the inspection. They stall in the handoff: maintenance finishes, the painter never hears the unit is ready, and it sits.
HappyCo President Ben Nowacky, Leslie Wernert, and Jameson Aguero follow one unit turn from notice to vacate through the next resident’s move-in, including a live demo of move-out findings becoming assigned work on the digital turn board.
Give each of the five inspections its own job, from pre-move-out to move-in
Require a photo and a note on the items site teams skip most
See where handoffs break between maintenance, vendors and the office
Watch the session on demand to see:
President, HappyCo
Ben leads HappyCo's product and engineering teams and brings more than 20 years of product and technology leadership.
He hosted the session and brought in attendees’ questions live.
Senior Manager, Strategic Customer Programs, HappyCo
Leslie has spent more than seven years training site teams and guiding implementations at HappyCo.
She's seen what makes inspection programs stick — and the small gaps that quietly derail them.
Sr. Solution Engineer, HappyCo
Jameson is one of HappyCo's earliest employees and has spent years helping multifamily operators set up inspection and maintenance workflows that hold up across their portfolios.
In this session, he demoed a move-out in the mobile app and followed the unit across the digital turn board.